Web Hosting in Canada

Excessive Resource User Policy

Shared Hosting is intended for small businesses or personal use websites. It is very rare that a small business or personal use website will use excessive resources. Resources are defined as disk space, bandwidth, and/or computing resources (cpu, memory, disk i/o, # of files/inodes) utilization. Dynamic Hosting offers a shared hosting service in which environment customers may share resources with other customers, therefore it’s important that Dynamic Hosting control any excessive usage by customers so that they do not disrupt the service quality of other customers using the same resources. A hosting account is considered using “Excessive amounts of resources” when it:

• Consumes 100% of 1 CPU core, and/or
• 1 GB Memory, and/or
• 20 concurrent connections, and/or
• 20,000 files also known as “Computing Resources”, and/or “Resources”, and/or “Resource Usage”, and/or
• 20GB+ of disk space, and/or
• 5GB+ of for a single database, and/or
• 5GB+ monthly data transfer

There are numerous issues that could cause such problems, including but not limited to: cgi scripts, FTP, HTTP, etc. To prevent service disruption for other customers, a hosting account which exceeds the included computing resources can be suspended with or without notice. Dynamic Hosting will make every reasonable effort to notify customer prior to suspension, however, Dynamic Hosting may suspend any offending hosting account prior to notifying the customer of the account in the event that service disruption to other customers was/is caused. The customer who is using “excessive resources” may be asked to upgrade their package to a more suitable hosting package, such as but not limited to a premium account, virtual private server or dedicated server. Dynamic Hosting will be the sole and final arbitrator as to what constitutes as a violation of this policy. Customers have access to their Resource Usage within their control panel.